Declaration of accessibility

1. Introduction

This accessibility statement applies to the site shop.thermewien.at.

We endeavour to make this webshop accessible in order to offer all users, regardless of their limitations or technical capabilities, the best possible access to our content and services.

2. Legal basis

This accessibility statement is made in accordance with the provisions of the BFSG in accordance with EU Directive 2019/882.

3. Status of compatibility with the requirements

This website is largely compliant with the Web Content Accessibility Guidelines (WCAG) 2.1.

4. Non-accessible content

Despite our efforts, some content may not yet be fully accessible.
This includes:

  • our check-out form for credit card payment, as the keyboard focus is not clear
  • the interactive map for selecting free loungers in the sauna area, which is not screen-reader compatible
  • the embedded calendar for day-specific ticket selection, which is not fully accessible

5. Improving accessibility

The barriers found are gradually being removed and we are continuously working to further improve the accessibility of our website. If you notice any barriers, please let us know.

6. Contact and feedback

Would you like to tell us about existing barriers or request information on the implementation of accessibility? For your feedback and any further information, please contact us at info@thermewien.at or at (+43-1) 680 09-9600

7. Conciliation procedure

If you have reported a barrier to us and we have not provided you with a satisfactory response within a reasonable period of time, you have the option of contacting the

  1. BGG Arbitration Service (https://www.schlichtungsstelle-bgg.de/Webs/SchliBGG/EN/)
  2. Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF)
    c/o Ministry of Labour, Social Affairs, Health and Equality of the State of Saxony-Anhalt
    P.O. Box 39 11 55
    39135 Magdeburg
    Phone: 0391 567 6970
    Email: MLBF@ms.sachsen-anhalt.de

Status of the declaration
This declaration was last updated on 28/06/2025.