Terms and conditions of contract for Therme Wien Fitness membership


In case of payment default, the member will bear any reminder and debt collection costs incurred, in particular the agreed costs and customary rates invoiced by debt collection agencies. Default interest of 8% p.a. will be charged in case of default.


a)   The first month following conclusion of the contract is a trial period. Within this period, the agreement can be terminated by either party in writing, without giving notice. However, the other party must receive written notice of termination within the trial month (see below).

b)   In the event of termination of the contract within the first month of the agreement, the member will be invoiced for the membership costs for the first month and for any other fees payable; these amounts will not be reimbursed. This also applies to special promotional and discount campaigns.

c)    The agreement will be extended for the agreed period unless it is terminated in writing, subject to one month’s notice before the end of the agreed duration of the agreement. Notice of termination is deemed to have been submitted on time if it is received by the other contractual party prior to the start of the one-month notice period.

d)   Therme Wien Fitness reserves the right to accept premature written termination of the contract by the member if proof of reasonable grounds is provided. In such cases, Therme Wien Fitness is entitled to demand payment of 75% of the agreed outstanding monthly payments.

e)    If the member is more than two weeks in arrears with payment of monthly fees, or if membership is transferred without Therme Wien Fitness’s written consent, Therme Wien Fitness is entitled to terminate the contract with immediate effect, without giving notice and without specifying the date of termination, and to demand payment of a contractual penalty equivalent to the total outstanding monthly fees, and to deny entry to Therme Wien Fitness facilities.

f)     In addition, in case of a breach of the house rules and, in particular, breach of this contract, Therme Wien Fitness may withdraw from the contract and invoice 75% of the outstanding monthly fees. The instructions of Therme Wien staff must be followed at all times.


The member may interrupt their use of Therme Wien Fitness’s services once for a period of up to two weeks. Therme Wien Fitness must be notified by the member in writing of their intention to interrupt the use of services.

b)   Use of the services of Therme Wien Fitness will be extended after expiry of the contract by a period equal to the length of the indicated interruption (maximum two weeks); however, this does not apply in case of termination of the agreement.

c)   Monthly fees must also be paid during the period that membership is interrupted.


Therme Wien Fitness will only be liable in cases of gross negligence or wilful intent.


Information on data protection can be found in the GDPR information sheet available at reception.


a)   Therme Wien Fitness is obliged to announce all increases in membership fees. However, if membership is extended without interruption, Therme Wien Fitness reserves the right to apply an annual adjustment of a maximum of +/-3%.

b)    Compensation will not be paid for closures of up to three days for operational reasons, e.g. at Christmas and New Year.

c)    Therme Wien Fitness membership is personal, cannot be shared or transferred, and can only be used with the permanent chip provided. In case of loss of the chip, a fee of EUR 25 will be charged for a replacement. A handling fee of EUR 10 will be charged for issue of a replacement chip for a single day.

d)   Value added tax of 20% is charged on fitness services, and of 13% on bathing services. These two rates may give rise to a composite rate.

e)    Members may only use the Therme Wien Fitness car park for the duration of their visit to Therme Wien Fitness.

f) Written correspondence sent to the last known address provided in writing is deemed to have been properly delivered.

g)    It is agreed that the member will comply with the house rules as amended.